Pre-booked and walk-ins bookings

• Late admission to the tour is not permitted to reduce disruption to other tour participants and for safety briefing reasons.
• You are strongly advised to arrive at least 15 minutes before your booked tour time for check-in.
• No refund is offered on cancellations made within 24 hours of your booked tour, or for no shows. This includes tickets purchased immediately before a tour start time.
• No refund or part-refund for late arrivals who miss the tour (you will be offered a place on the next available tour which may not be the next scheduled tour if it is fully booked).
• All tours are conducted in our working mini replica mill at the Sarina Sugar Shed, our machinery replicates the process of a full-scale mill, and we do not offer tours to the full-scale Plane Creek Mill who are situated next door to us.