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Questions and answers

Frequently asked questions

Sarina Sugar Shed is open 7 days from 9.00am to 4.00pm AEST. We are closed Christmas Day (25 December), Boxing Day (26 December) and Good Friday. We also open at 12.00pm on Anzac Day (25 April).

Please check our Facebook and Instagram pages for additional or unexpected closures.

Sarina Sugar Shed is open most public holidays. We are closed Christmas Day (25 December), Boxing Day (26 December) and Good Friday. We also open at 12.00pm on Anzac Day (25 April).

Reservations are not necessary as we operate an informal café environment. However, we can reserve a table for larger group or for a specific time. Our café area is mainly outdoors with ample shade covering.

Yes, our menu provides options for children.

Many items on our café menu are suitable for visitors wanting vegan or gluten-free options, and other items can be easily adapted by swapping our available ingredients. Please let the team know in advance so that these can be prepared.

Our café menu items are also available as a takeaway option.

Sarina Sugar Shed offers a level, flat surface without stairs, steps or gutters which means it is fully-accessible for wheelchairs and other mobility aids. The ground surfaces alternate between paved areas, concrete floors, timber-veneer floors and compacted finely-crushed stone paths outside. Our tour guides will readily assist throughout the tour.

Parking for the Sarina Sugar Shed is available in two locations. The main parking area is within the Field of Dreams Parklands precinct where there are several shared parking areas – the furthest is a 200 metre walk to the Sugar Shed. There is also limited carparking at the southern end of the Sugar Shed which is accessed directly from the Bruce Highway and shares an entrance with the adjacent Wilmar Sugar mill. This is a 50 metre walk to the Sugar Shed entry point.

Children are important to us; in fact, the bulk of our visitors are families. We have numerous activities throughout the facility to engage children. The guided tours also interactively involve children, and during school holidays, we offer a specific kid’s tour (accompanied by a parent).

Working dogs for the visually-impaired are welcome throughout the facility. Companion and family dogs are also welcome in a designated area as long as they are kept on a leash and don’t bark loudly to disturb and frighten other patrons. We happily provide water bowls for dogs. However, companion and family dogs are not allowed on tours or in the direct café area around food. We are unable to accept other pets.

Gift vouchers can be purchased via our online store or in person in our retail store.

Online orders can be purchased for click and collect, or delivery can be arranged through the online store.

  • Late admission to the tour is not permitted to reduce disruption to other tour participants and for safety briefing reasons.
  • You are strongly advised to arrive at least 15 minutes before your booked tour time for check-in.
  • No refund is offered on cancellations made within 24 hours of your booked tour, or for no shows. This includes tickets purchased immediately before a tour start time.
  • No refund or part-refund for late arrivals who miss the tour (you will be offered a place on the next available tour which may not be the next scheduled tour if it is fully booked).

Couldn’t find the answer?

For further information or for any questions you may have, please get in touch with our friendly team so we may help.